Contact Information

📧 E-mail : ecuserwis@ecuserwis.pl

💬 Microsoft Teams : Invitation to TEAMS

For regular customers, we also have a Telegram communication channel.

Support Hours

  • Monday–Friday: 10:00–20:00 (CET)
  • Closed: Saturdays, Sundays, and public holidays in Poland
  • Languages: English or Polish

Required Information in Your First Message, we can only reply if your inquiry includes all of the following:

  1. Your Location & Tax Zone (EU / non-EU)
    • Please provide your country. This is required to calculate shipping costs, taxes, and customs charges. If you are an EU business with a valid EU VAT ID, please mention it so we can apply a 0% VAT rate.
  2. Technical Details
    • A detailed text description of the problem (Please do not send photos of the modules, just write the details).
    • Exact details of the electronic modules (name, part numbers).
    • Vehicle data (make, model, year, and specific fault codes if available).
  3. Attachments
    • Send only relevant data files (e.g., files, diagnostic logs, or CAN bus logs).

Important Notes

  • Incomplete or unclear messages may not receive a response.
  • Providing full details helps us resolve your issue faster.