Contact Information

📧 E-mail : ecuserwis@ecuserwis.pl

💬 Microsoft Teams : Invitation to TEAMS

Support Hour

• Monday–Friday: 10:00–20:00 (CET)
• Closed: Saturdays, Sundays, and public holidays in Poland
• Languages: English or Polish

Required Information in Your First Message

We can only reply if your inquiry includes all of the following:

1. Your Location
   • Country, city, and postal code.
   • Needed to calculate shipping costs, taxes, and customs charges.
   • If you have an EU VAT ID, please let us know and we can apply a 0% VAT rate.
2. Technical Details
   • Clear description of the problem.
   • Details of the electronic modules (name, part number).
   • Vehicle data (make, model, year, and fault codes if available).
3. Attachments
   • All relevant files, photos, or diagnostic logs / Canbus logs.
   • Without required attachments, the request will not be processed.

Important Notes

• Incomplete or unclear messages may not receive a response.
• Providing full details helps us resolve your issue faster.